If you receive an error message that mentions cookies after clearing your cookies and cache: Make sure other items you want to keep are not selected. Below the drop-down menu, select both Cookies and Cache.In the Time Range to clear: drop-down, select Everything.Click History and select Clear Recent History….(If you don't see it, click the menu button, then click Library click the menu button.) Click on the menu button to open the menu panel.Ĭlick the Library button on your toolbar.If you can't find a solution, follow the troubleshooting steps below.Ĭlearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues. You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you cannot connect in any browser, the Facebook site may be down.For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox.
Follow the troubleshooting steps below, starting with the Clear cookies and cache section.